Maybe it's the nature of LA Observed, but I keep hearing nothing but horror stories from subscribers to the Los Angeles Times and disgruntled customers of Time Warner's cable service. Cari Beauchamp put Time Warner's snafus and inane response on the table over at Native Intelligence, and now Steve Grace, the former boss at Channel 36, has emailed a tale that makes you want to yank your hair out.

Friday night I got home about midnight and realized my cable TV was not working. I checked my internet connection and it too was down. Hmmm?? Saturday morning, the same. Could it be? I would be unable to watch the USC-UCLA football game??

I called Time Warner, waited on hold for 15 minutes, and finally was told there was an outage in the Eagle Rock area that was being worked on. About 10 a.m, the TV came on, though channels 2-25 appeared pixelated. My internet was still not working.

Like so many people today, I do some of my business work at home and manage a daily sports blog (www.lasportsbeat.com) using my home computer. Having access to internet is.. critical. I was starting to worry.

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Times subscribers are telling their stories here, here and here.

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