L.A.'s most despised customer service providers?

Maybe it's the nature of LA Observed, but I keep hearing nothing but horror stories from subscribers to the Los Angeles Times and disgruntled customers of Time Warner's cable service. Cari Beauchamp put Time Warner's snafus and inane response on the table over at Native Intelligence, and now Steve Grace, the former boss at Channel 36, has emailed a tale that makes you want to yank your hair out.

Friday night I got home about midnight and realized my cable TV was not working. I checked my internet connection and it too was down. Hmmm?? Saturday morning, the same. Could it be? I would be unable to watch the USC-UCLA football game??

I called Time Warner, waited on hold for 15 minutes, and finally was told there was an outage in the Eagle Rock area that was being worked on. About 10 a.m, the TV came on, though channels 2-25 appeared pixelated. My internet was still not working.

Like so many people today, I do some of my business work at home and manage a daily sports blog (www.lasportsbeat.com) using my home computer. Having access to internet is.. critical. I was starting to worry.

Click to continue at We Get Email

Times subscribers are telling their stories here, here and here.

LA Observed welcomes email on anything that comes up on the site and many topics that haven't. Just spell check it first and send it with your real name to letters@laobserved.com.


More by Kevin Roderick:
Ralph Lawler of the Clippers and the age of Aquarius
Riding the Expo Line to USC 'just magical'
Last bastion of free parking? Loyola Marymount to charge students
Matt Kemp, Dodgers and Kings start big weekend the right way
LA Times writers revisit their '92 riots observations
Recent stories on LA Observed:
Ralph Lawler of the Clippers and the age of Aquarius
Riding the Expo Line to USC 'just magical'
Last bastion of free parking? Loyola Marymount to charge students
Matt Kemp, Dodgers and Kings start big weekend the right way
LA Times writers revisit their '92 riots observations

New at LA Observed
Follow us on Twitter

On the Media Page
Go to Media
On the Politics Page
Go to Politics

LA Biz Observed
Arts and culture

Sign up for daily email from LA Observed

Enter your email address:

Delivered by FeedBurner


Advertisement
LA Observed on Twitter and Facebook