Television

Time Warner and Manny's home run *

Synthesizing the emails I've received and comments I've seen about Time Warner Cable cutting to commercial and missing Manny Ramirez's sensation of a home run last night, it sounds as if only TWC customers in parts of Los Angeles who watched the regular Prime Ticket channel missed out. Those who watched TWC's HD channel still saw the home run, as did other services carrying the Prime Ticket feed, such as DirecTV, Charter and Verizon FIOS. I've had one report from a reader in Culver City who says TWC there botched it too. He called to complain:

I phoned Time Warner twice last night to inquire/complain and was placed on hold forever both times; finally gave-up. I phoned Time Warner again this morning and the customer service rep was trying to blame the problem on Prime Ticket. Once again, I was placed on hold for a significant period while the rep did more "research," so I hung-up and called back demanding that a supervisor source the problem and call me back with an explanation; stop wasting my time....I will certainly be demanding a reduction in my cable bill for this month since it was clearly a Time Warner issue.

* TWC responds: An LA Observed reader in Koreatown received a reply from Time Warner Cable, and a credit to her account:

Thank you for contacting Time Warner Cable Email Support. I apologize for the inconvenience with during the Dodgers transmission yesterday. I will be more than happy to assist you.

Please accept our sincere apologies for the inconvenience you had during the transmission of the Dodgers game, I know how frustrating could that be especially during the time of homerun, I have applied a credit for this inconvenience of $10.00, it will be reflected on your next bill statement.

In order to report this issue to the Executive manager team, please contact us at the link provided below. Thank you for contacting us. Again, I apologize for the inconvenience you had yesterday. Have a great day!

Last night: Time Warner Cable misses Manny homer


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