Tod Goldberg blogs a transcript of his telephone conversation with Bank of America Home Loans, with which he's been having a horror story of screw-ups. When a call starts out this way, you know what's coming is a tale of frustration.
Them: We received your paperwork.
Me: Great. Has this been settled? Are you sending me a check?
Them: We're researching it right now. Please hold.
Not so great, as you'll find out. Goldberg's next novel, "Burn Notice: The Giveaway," will be released in June.