Rather than require ticked-off viewers to make claims and complete a bunch of paperwork, Time Warner Cable says it will give all its Southern California cable TV customers a gift as a way of apologizing for losing the Super Bowl feed on Sunday. Many customers saw the game go dark for about an hour, beginning in the second quarter. Digital customers can watch a on-demand movie and analog customers will receive a $5 credit.
From the Time Warner Cable statement:
“Although most of our customers didn’t experience an interruption, we want to express our sincere apologies to all Time Warner Cable TV customers in the Los Angeles area,” said Deborah Picciolo, senior vice president of operations at Time Warner Cable. “Digital TV customers will receive a credit for the cost of an On Demand movie once purchased, and analog customers will receive a $5 gift card. These will be provided automatically; no customer action is necessary. “We didn’t live up to our standards for a quality customer experience. We know there’s no way to undo the inconvenience of last night’s outage, and we want them to know how truly sorry we are for this issue.” We will be sending customers additional information about this gift.