'This memo is from Kevin and I'

grammar.jpg"It sez that the company gave all their employees a raise. That's bound to effect morale." Sadly, this is how workers speak and write, and the problem is only getting worse. From the WSJ:

Managers are fighting an epidemic of grammar gaffes in the workplace. Many of them attribute slipping skills to the informality of email, texting and Twitter where slang and shortcuts are common. Such looseness with language can create bad impressions with clients, ruin marketing materials and cause communications errors, many managers say. There's no easy fix. Some bosses and co-workers step in to correct mistakes, while others consult business-grammar guides for help. In a survey conducted earlier this year, about 45% of 430 employers said they were increasing employee-training programs to improve employees' grammar and other skills, according to the Society for Human Resource Management and AARP.

The irony is that more people seem to be writing, what with Twitter, Facebook, and plain old email. They're just not doing it very well.

Leslie Ferrier says she was aghast at letters employees were sending to customers at a Jersey City, N.J., hair- and skin-product marketer when she joined the firm in 2009. The letters included grammar and style mistakes and were written "as if they were speaking to a friend," says Ms. Ferrier, a human-resources executive. She had employees use templates to eliminate mistakes and started training programs in business writing. Most participants in the Society for Human Resource Management-AARP survey blame younger workers for the skills gap. Tamara Erickson, an author and consultant on generational issues, says the problem isn't a lack of skill among 20- and 30-somethings. Accustomed to texting and social networking, "they've developed a new norm," Ms. Erickson says.

Here's a quiz of basic grammar skills, again from the Journal.

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Mark Lacter
Mark Lacter created the LA Biz Observed blog in 2006. He posted until the day before his death on Nov. 13, 2013.
Mark Lacter, business writer and editor was 59
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