Couldn't agree more with Sharon's letter. I went through virtually the exact same scenario, and was fairly surprised I didn't see more complaints about it afterwards. It was truly bedlam in the parking lot - right before I created my own space, I really was afraid I'd miss the entire game. Truly a shameful performance by McCourt's crew.
Except, of course, for the people at the ticket booth. They were able to collect those inflated playoff parking fees lickety split.