Infrastructure

Time Warner Cable fumbles the Super Bowl

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LA Observed photo

Los Angeles' less-than-beloved cable television monopoly screwed its customers during a big sports moment again Sunday. The cable feed of the Super Bowl was lost in the second quarter for about an hour, affecting "a large swath of Southern California," the LA Times said. "The outage, which began shortly before 5 p.m., appeared to affect customers in and around Los Angeles County, from Hacienda Heights and Hancock Park to Santa Monica, and in some parts of Ventura County."

I had to smile at the tight-lipped comment of Merv Evans, 60, of South Los Angeles.

“It’s an important game. Very important game,” Evans told the LAT. A photo of smoke coming out of Evans' ears would have been nice.

A sample tweet:

Time Warner Cable compounded the customer relations fiasco by reminding them that if they had just subscribed to the more-expensive high-definition service, they would have been to watch the game uninterrupted. True, but that reminds us: if Time Warner Cable didn't have a cable monopoly across much of the the city, why, you could shop for cable TV and Internet service and maybe choose a cheaper and more reliable provider. (Yes, we all know there are non-cable TV options — millions of people are dying to learn that from you anyway at offtopic@pointingouttheobvious.com.)

A little less than an hour ago, Time Warner Cable tweeted that all is good. But are they blaming Fox?

This all sounds like what happened a few years ago when Time Warner Cable lost the signal from Dodger Stadium then went to commercial just as Manny Ramirez hit his most dramatic home run as a Dodger. It was a big deal at the time.

By the way, Seattle beat Denver 43-8 — that's a Super Bowl win for former USC coach Pete Carroll.


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