B of A goofs again on mortgage paperwork

The bank notified a Brooklyn homeowner last week that it didn't have all the documents needed to finalize a loan modification application. There was just one problem: The letter was addressed to a couple who had sold the apartment in 1998. The current homeowner, who happens to be a WSJ reporter, has never had a mortgage on the property. From the Journal:

Bank of America says this letter was sent in error after a loan modification negotiator entered in the wrong nine-digit loan number and that the incident appears to have been "very isolated." "It was simply someone going into a template [who] punched in the wrong number," said a bank spokeswoman. "Obviously, we're very sorry for the confusion."

Here's another example of how mismanagement and occasional incompetence is behind much of the foreclosure slip-ups, not some deliberate attempt by the banks to put the squeeze on homeowners in default.


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Mark Lacter
Mark Lacter created the LA Biz Observed blog in 2006. He posted until the day before his death on Nov. 13, 2013.
 
Mark Lacter, business writer and editor was 59
The multi-talented Mark Lacter
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