Worst companies for customer service

Airlines, cable companies and electric utilities make up most of the bottom 15, according to the American Consumer Satisfaction Index (via Business Insider). What do they have in common? Limited, if any, competition. It makes a difference. Also on the list are LinkedIn, Twitter, and Facebook.

#15 Bank of America
#14 CenturyLink
#13 Delta
#12 US Airways
#11 Twitter
#10 American Airlines
#9 Cox Communications (Television Service)
#8 LinkedIn
#7 Time Warner Cable
#6 United Airlines
#5 Facebook
#4 Comcast (Television service)
#3 Charter Communications
#2 Northeast Utilities
#1 Long Island Power Authority

The Long Island utility came under fire for its handling of outages from Hurricanes Irene and Sandy.

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Mark Lacter
Mark Lacter created the LA Biz Observed blog in 2006. He posted until the day before his death on Nov. 13, 2013.
Mark Lacter, business writer and editor was 59
The multi-talented Mark Lacter
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